Returns And Exchange Policy
Return & Refund Policy
Effective Date: 28/06/2025
At Sumitra Enterprises (operating djidronestore.in), we strive to offer high-quality products and excellent customer support. Please read our return, refund, and replacement policy carefully before purchasing.
1. Return Eligibility
– Returns are accepted only for products that are defective, damaged, or not as described.
– Return requests must be raised within 7 days of delivery.
– A mandatory unboxing video and clear photographs must be provided for all return claims.
– The item must be unused and returned in its original condition with all accessories and packaging.
2. Change of Mind Policy
We do not accept returns for change of mind once the product has been opened, unboxed, or tampered with. This policy aligns with Google Merchant Center’s guidelines, which allow sellers to define non-returnable conditions clearly.
3. Return Shipping Cost
– Free return shipping is provided for damaged, defective, or incorrect items.
– For all other returns (e.g., change of mind or incorrect selection), the customer is responsible for return shipping.
4. Warranty & Replacement
– Only replacement is available for products under warranty. Refunds are not issued for warranty-related claims.
– Warranty claims require a valid invoice from our store.
– Replacements are processed within 21 working days (subject to stock availability).
5. Refund Policy
– If a refund is applicable, it will be processed within 7–9 working days after the returned item is verified.
– Transaction charges (such as credit card fees) are non-refundable.
– Shipping charges are non-refundable unless the return is due to a verified defect.
6. Non-Returnable Items
– Items that have been opened, used, or damaged by the customer.
– Products not covered under warranty or confirmed functional upon delivery.
– Orders cannot be canceled once shipped.
7. How to Initiate a Return
1. Contact our support team at contact@djidronestore.in or +91 9891098328 within 7 days of delivery.
2. Provide an unboxing video and photos showing the issue clearly.
3. Once verified, we will provide return shipping instructions or arrange pickup.
4. Upon receiving and verifying the item, a replacement or refund will be processed.
Contact Information:
Email: contact@djidronestore.in
Phone: +91 9891098328
Website: djidronestore.in
